Refund Policy

Effective Date: January 2025

Digital Products

Due to the nature of digital products, all sales are final once the product has been successfully downloaded or accessed.

Refunds will only be considered if:

• The product is inaccessible due to a technical issue on our side, and
• The issue cannot be resolved within a reasonable timeframe.

Services (Web Development & Custom Projects)

Refunds for services are handled on a case-by-case basis and depend on the project scope and stage of work.

• Payments made for completed work or delivered milestones are non-refundable.
• If a project is canceled before work has commenced, a partial refund may be considered.

Subscriptions (If Applicable)

For subscription-based products or services:

• You may cancel your subscription at any time.
• No refunds are provided for unused time within a billing period unless required by law.

Contact

For refund inquiries, please contact us at: hallo@empirepixelpro.com